Travel Industry Crisis Management Insurance

A disaster affecting your customers, whether your fault or not, may well require a response from you to assist the customers, and perhaps also to protect your reputation – this can be very costly.

Vantage have developed a product specifically designed to enable you to manage a crisis situation, and to help with the additional costs incurred such as managing the company through the crisis, sending a team to the site, managing the media, and the like.

Cover includes:

24 hour Telephone Assistance

Emergency contact to co-ordinate the immediate response, providing medical and evacuation services as required.

Public Relations Expenses

An external PR consultant to provide the required media handling expertise.

Assistance for customers

Crisis counselling for those involved, and travel and accommodation costs for up to two relatives to travel to the scene.

Travel and subsistence costs

For your own crisis team – up to ten of your staff – to travel to the scene, as well as the relatives as above.