Sales & Customer Service Handler (Touring Caravan Team)

Contract Type

Permanent

Location

Brentwood, Essex

Salary

Negotiable

To apply for this position, please send a covering letter and an up to date copy of your CV to donna.joyce@vantageinsurance.co.uk

Main purpose of Department/Team:

The development and administration of all retail insurance products, trading under all brands and trading names associated with VISL and any other affinity groups/general public that currently or in the future are to be offered these insurances.

To achieve growth through the provision of quality products, excellent customer service and customer retention.

Job specification:

Key tasks and measurements:

Key tasksMinimum expectations
1. Contribute towards the teams set sales targets and/or set service levels.Aim to meet the set sale targets and/or set service levels.Identify and apply cross selling opportunities.

Provide best advice, taking into account customer demands and needs.

2. Provide exceptional customer service.Provide prompt, accurate and courteous responses to all customer enquiries.Ensure adequate and effective processing of the day to day business administration.

Carry out any other duties as may be required to ensure our customers remain satisfied.

Ensure any expressions of customer dissatisfaction are notified appropriately and resolved as soon as possible.

3. Attend shows and events as required by the company.

Knowledge and skills to perform key tasks:

Awareness

Product

Other

Professional qualification

Key performance indicators:

Key relationships:

Internal:

External:

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