Vantage retains ServiceMark for customer service excellence
We are delighted to announce that we have been accredited for a second time with ServiceMark from the Institute of Customer Service.
ServiceMark is a national standard that recognises achievement in customer service and a commitment to upholding those standards. It is awarded based on customer satisfaction feedback and an assessment of employee engagement with an organisation’s customer service strategy.
“Vantage Insurance Services is part of a select band of organisations who understand that a well thought out customer service strategy can positively affect the bottom line. Achieving ServiceMark once is a sign that the company is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement. Achieving it again demonstrates a determination to meet customer needs as their preferences constantly change and evolve.
Their success puts them amongst the top bracket of organisations who have achieved ServiceMark in the UK, when it comes to service, and by continuing to respond to the demands of their customers, Vantage Insurance Services will be in a stronger position to offer customers what they want, when they want and how they want it.”
– Jo Causon, Chief Executive, The Institute of Customer Service